We want you to love your keycaps — but if something isn’t right, we’ll make it better.
While we stand behind the quality of every piece we make, we understand that issues may arise. Please read our return and refund guidelines below:
- Eligibility:
- Items may be returned within 7 days of delivery, provided they are unused, undamaged, and in original packaging.
- To begin a return, contact our support team with your order number and reason for return.
- Return Costs:
- Return shipping costs are the responsibility of the buyer. We recommend using a trackable service to ensure your return is received.
- Refund Process:
- Once your return is received and inspected, we will issue a refund to your original payment method within 5–7 business days.
- You’ll be notified via email when the refund has been processed.
- Non-Returnable Items:
- Custom keycaps or limited-edition releases
- Items that are used, damaged, or not in their original condition
- Items returned after the 7-day window
- Damaged or Defective Items:
- If your order arrives damaged or defective, please contact us within 48 hours of delivery. Attach clear photos of the item and packaging so we can resolve the issue quickly — either by sending a replacement or issuing a refund.
Your satisfaction means everything to us — we’re here to help.